IT Support

IT Support Portal

Get fast, friendly help for any tech issue in your team.

My Team Solutions I.T. Support is here to keep you working smoothly. Submit problems, ask questions, or request access in a few clicks—no tickets to memorize, no jargon required.

What can we help with?

Laptop and desktop issues
Email, calendar, and account access
Wi‑Fi, VPN, and remote work support
Software installs and updates
Password resets and security concerns

Not sure which category your issue fits into? Just describe it in your own words, we’ll route it to the right person.

Support coverage

Everything your team needs to stay online and secure.

Use this portal for day‑to‑day tech questions, small glitches, and larger incidents. If it touches a device, login, or app you use for work, we can help.

Devices & hardware

Slow or frozen computers, printer issues, new equipment requests, broken peripherals, or setup for a new hire.

Accounts & access

Password resets, account lockouts, new app access, permission changes, shared mailbox requests, and group access.

Apps, email & connectivity

Issues with email, calendar, Teams/Slack, VPN, Wi‑Fi, or any business software you use to get work done.

How it works

Support in three simple steps.

We designed this portal for busy people, not IT experts. Tell us what’s wrong in plain language—we’ll handle the rest.

1. Submit your request — Use the form below to describe the issue, attach screenshots if helpful, and set the priority.
2. We review & respond — Our team triages your request, follows up with any questions, and keeps you updated.
3. Issue resolved — We’ll provide a clear resolution or workaround and confirm that everything is working again.

Typical response times

High priority (can’t work) — Acknowledged within 1 business hour.
Standard issues — First response within 4 business hours.
How‑to questions — Response within 1 business day.

If your issue is business‑critical (for example, a system outage affecting multiple people), choose the highest priority so we can jump on it immediately.

Submit a support request

Tell us what you need help with.

The more detail you provide, the faster we can help. Include any error messages, device type, and when the issue started.

Support Ticket

Please enter your contact details below.

First Name

Last Name

Email *

Phone *

_____________________________

Please enter lead & issue information below.

Request Type *

Priority Level *

Describe Issue *

What would you like to change? *

Can you upload a screenshot of the issue?

A screenshot of the conversation

By submitting this form, you agree that the information you provide can be used by the My Team Solutions I.T. team to troubleshoot and resolve your request.

My Team Solutions • I.T. Support

Need urgent help and can’t access this form? Use your usual escalation channel or contact your team lead, who can reach the I.T. team directly.